When paying your Mecklenburg Electric
Cooperative (MEC) bill online, you have
probably been faced with the task (or
frustration) of having to change your
password before you could proceed and
complete the transaction. This safeguard
(for your protection) is provided by MEC as
we abide by the Payment Card Industry Data
Security Standards (PCI DSS).
The PCI DSS was launched in 2006 with a
focus on improving payment account security.
It provides a set of requirements designed
to ensure that ALL companies who process,
store or transmit credit card information
maintain a secure environment.
The importance of changing your password.
Passwords are often stolen without the
knowledge of the victim, and stolen
passwords often arenít used immediately.
Theyíre collected, sold to organized crime,
rebundled and resold, and left unused for
some time. Even if youíre not aware your
password was stolen, if you change it
periodically it could prevent a thief from
accessing your information.
Second, while we are constantly working to
strengthen the security of Mecklenburg
Electric Cooperative accounts, computers are
always getting faster. Itís possible for
wrongdoers to guess your password through
sheer persistent computer effort. With
current technology, this takes months if you
have a strong password. If you change your
password every three months, any brute force
attack may be thwarted. ALL organizations or
merchants that accept, transmit or store any
data for credit card holders should comply
with the PCI standards for the protection of
Yes, when trying to pay your bills online,
it can be bothersome getting a message that
you must reset your password. But all
businesses that are properly operating under
the standards of PCI DSS require the same
procedure. At Mecklenburg Electric
Cooperative the protection, privacy and
financial safety of our members is of the
utmost importance to us, and thatís why
these safeguards are included in our system.
You can be assured that your password is
private information and is completely
confidential. Even employees of Mecklenburg
Electric Cooperative are not able to view
your password. Therefore, they cannot change
it for you; however, they can send you an
email, with step-by-step instructions,
allowing you to reset your password. If you
wish to reset your password or change your
email address, call your district office. We
will be more than happy to assist!
For your protection, MEC adheres to the
following Data Security Standards for
Passwords must be changed at least every 90
Passwords must meet the following security
1. 7-15 characters long
2. Contain at least one lower case
3. Contain at least one upper case
4. Contain at least one number
5. Contain at least one of these
special characters: ~!@#$%^*()_+=?|
A new password cannot be the same as any of
the last four passwords used.
After not more than six repeated
unsuccessful access attempts, the user is