Our members are the most important part of our business. We work hard to deliver consistent and uninterrupted service 365 days a year. When storms or other circumstances cause an outage, Mecklenburg Electric Cooperative's staff takes immediate action to restore service.
What should MEC members do if any outage occurs?
Check your breaker panel or fuse box to be sure a circuit has not been tripped or a fuse blown. Check to see if your neighbors have power. This will determine how widespread the outage is. Call Mecklenburg Electric Cooperative's outage reporting system at: 1-877-632-5688 (1-877-MECKOUT).
Be prepared to leave a message on our Outage Reporting System where your information will be fed immediately into an outage analysis system. Dispatchers will use this information and direct crews to the source of the problem immediately.
It is very important that we have your correct phone number in our records.
If the system asks you to leave a message, please be sure to give your name, address, account number and especially the phone number of the location where the outage has occurred.
Your call is important!!! We record your outage and any damage you report. This information, along with information received from other members, is entered into our computer system. The information is compiled and then summarized to establish the outage pattern. This helps our personnel pinpoint the trouble areas so they can be dispatched to the affected area quickly.
Our restoration plan is to make repairs that will restore service to the most members in the least amount of time. The power must be restored according to the cooperative's electrical system, which means a certain sequence must be followed; first, transmission lines; second, substations; third, main distribution lines; fourth, tap lines; and finally, individual services.
Individuals who depend on electricity to operate life support systems should notify Mecklenburg Electric Cooperative before an emergency strikes. These consumers will be given a critical status; however, these individuals should make plans for alternate sources of power or lodging in the event of a widespread electrical outage.